Refund Policy

Last updated: 16 September 2026

This Policy sets out how refunds work for OpenLearn AI services. It forms part of the agreement between the User and the Provider and supplements the Public Offer and the Terms of Use.

This English text is a courtesy translation. The agreement is governed by Russian law, and in case of any discrepancy the Russian version prevails.

Provider: Pavel Igorevich Shepshelevich, self-employed (NPD), Tax ID (INN) 772990579929, support@open-learn.ai.

1. The principle

The Service is pay-as-you-go. The User tops up a monetary Balance, and the cost of each Request is deducted from that Balance when the service is rendered.

Two rules follow:

The unspent Balance can be refunded — it is an advance for services not yet rendered.
Services already rendered are non-refundable — a processed Request is consumed the moment the model's output is delivered, and the Provider has incurred an actual cost with the model vendor.

2. Refund of the unspent Balance

2.1. The User may at any time withdraw from the agreement and request a refund of the unspent Balance (Article 32 of the Russian Consumer Rights Protection Act).

2.2. Refundable is the part of the Balance the User funded themselves, less the costs actually incurred by the Provider under this agreement, namely:

the cost of services already rendered to the User (processed Requests);
payment-system fees on the top-up and on the refund, where these are retained by the provider and not returned to the Provider.

2.3. Deductions are calculated from the account's operations log and the payment provider's supporting documents. The calculation is sent to the User together with the decision on their request.

2.4. Bonus funds — the welcome bonus, referral credits, cashback and other promotional funds credited free of charge — are neither refundable nor withdrawable. On a partial refund they are deducted from the Balance first.

2.5. A refund of the Balance constitutes withdrawal from the agreement: once it is executed, access to paid features stops until the Balance is topped up again.

2.6. Where the remaining Balance does not exceed ₽100, the refund may, at the User's request, be moved to another account of the User or settled in another agreed way: the payment-system fee for refunding such an amount is comparable to the amount itself. This does not limit the User's right to insist on a refund to the original payment method.

3. How to request a refund

3.1. Send a request to support@open-learn.ai from the e-mail address linked to the account, including:

the account e-mail address;
the amount and date of the top-up, or the payment identifier;
the reason for the request;
the preferred refund method.

3.2. The Provider may ask for further details needed to identify the payer and the payment.

4. Timing

4.1. A request is reviewed within 10 (ten) calendar days of receipt. The decision and the calculation of deductions are communicated within the same period.

4.2. If the request is granted, the refund is initiated no later than the next business day. The time to receive the funds is set by the payment provider and the issuing bank: for bank cards, usually up to 10 business days from initiation; for SBP, up to 3 business days.

4.3. Claims relating to defects in the service or to missed deadlines are handled within the periods set by Article 31 of the Consumer Rights Protection Act.

5. Refund method

5.1. Refunds are made using the same method as the original top-up, unless the payment provider's rules or the law require otherwise.

5.2. Payments made via SBP or SberPay are refunded to the account the payment came from; card payments are refunded to that card. Where a refund by the original method is technically impossible, the Provider agrees another method with the User.

6. Technical faults and incorrect charges

6.1. Where funds were deducted through a fault of the Service — a double charge, a charge for a service not rendered, an incorrect cost calculation — the Provider returns the amount to the Balance or to the original payment method, at the User's choice. The deductions under clause 2.2 do not apply in this case.

6.2. Where the result of a Request was not delivered for reasons attributable to the Provider or the model vendor, the cost of that Request is returned to the Balance.

6.3. Disputed charges are reviewed individually at support@open-learn.ai.

7. When a refund may be declined

The Provider may decline a refund if the request does not come from the account holder, if the payment has not been confirmed by the payment provider, or if access to the account was terminated for a material breach of the Terms of Use — in each case only to the extent permitted by Russian law.

8. Contact

Refund enquiries: support@open-learn.ai

This Policy does not limit the rights granted to consumers by Russian law.