OpenLearn AI Refund Policy
Version of 7 November 2026. Effective 7 November 2026.
1. Paid and bonus funds
The Provider is Pavel Igorevich Shepshelevich, a professional income tax payer, Russian INN 772990579929; support@open-learn.ai. This Policy supplements the offer.
Paid balance is an advance for future services. Users may decline further services and request the unused paid balance back. Free bonuses are not user payments and cannot be withdrawn as cash. All mandatory rights for defective or unprovided services remain.
2. Amount
The entire unused paid balance is refunded without any additional deductions, including fees charged by Platega or other payment providers, refund costs or other Provider expenses. Costs of services already charged and accounted for are not deducted again. The balance calculation is provided to the user.
Blocking or deleting an account does not itself remove lawful refund rights. There is no minimum refund amount. Transfer to another account or another method requires agreement and does not replace the right to request money back.
3. Request
Write to support@open-learn.ai from the account address or another channel allowing payment ownership verification. Include the account, approximate payment date, amount or identifier. A reason for ending use is optional; describe the error for a disputed charge.
Only information needed to verify payment, prevent improper refunds and fulfil the law may be requested. Do not send full card numbers, sign-in secrets or unnecessary documents.
4. Deadline and method
Refund of the entire unused paid balance is completed within 10 calendar days of the request, or sooner if law requires. Claims covered by Article 31 of Russia's Consumer Protection Law are fulfilled within its ten-day period from presentation. A response deadline is not a substitute for fulfilment.
The original payment method is used where possible. If technically unavailable, a lawful alternative is agreed. Bank processing does not extend mandatory legal deadlines or remove the Provider's liability.
5. Errors and partial results
Duplicate charges, incorrect calculations and charges for unprovided services are investigated and corrected without additional deductions for the error. The amount is returned to the balance or original payment method at the user's choice subject to law.
Partial processing and stopped streams may be charged under the offer. A partial result does not exclude claims for defects or failure to provide the entire service. An internal operation or supplier cost alone does not establish proper performance towards the user.
A refusal must be reasoned and lawful. This Policy does not restrict mandatory consumer rights or lawful choice of jurisdiction.